undercover.co.id – Uniphore, a company that focuses on Conversational Service Automation (CSA), has achieved a brilliant record in this pandemic era.
It is known that Uniphore has just received an injection of US $ 140 million from investors from Europe and the Middle East, Serena Capital, Sanabil Investments and a strategic investor, namely Cisco Investments.
Through this funding, Uniphore has an ambition to dominate the market in the technology sector, especially in Artificial Intelligence (AI), automation and machine learning in all corporations.
Apart from the two investors, Sorenson Capital Partners, a company that focuses on enterprise software, is also known to have made the latest funding for Uniphore.
Brilliant steps were also taken by March Capital Partners, National Grid Partners, Chiratae Ventures, Iron Pillar Fund, and Sistema Capital on previous investments that participated in the Series D offering. With this the total funds invested in Uniphore are US $ 210 million.
“The injection of capital will fuel our growth and put us ahead of the competition. This step will also help businesses to transform through improved customer experience, “said Uniphore CEO Umesh Sachdev.
Through funding, which is claimed to be the biggest thing at Uniphore, this technology company was able to acquire Research Labs, as well as other applications in the Trust, Security and RPA markets in early 2021. Uniphore’s glorious record has enabled the company to present various solutions. to empower and enhance customer engagement in AI and automation tools.
“We have observed this from several years ago. We have also provided innovations in various fields, in particular to create a better customer experience. “Our recent acquisition of RPA and AI video technology enables us to provide speech automation services for modern companies,” said Sachdev.
Uniphore’s achievements are inseparable from the company’s struggles during the pandemic last year. According to records, in 2020 all companies around the world choose to digitize simultaneously. The digitalization trend is expected to continue to increase in demand every year.
Last year, the company was also known to have won contracts from telecommunications providers, insurance companies and financial service organizations. In addition, several companies such as Tech Mahindra, NTT DATA, Sitel, Firstsource, and WNS also entrust Uniphore as their business partner.
“As major investors in technology companies, we are very impressed with the Uniphore team and what they have done for customers and the market,” said Rob Rueckert, Managing Partner at Sorenson Capital.
Rueckert added that he is optimistic about the performance of companies that continue to innovate in 2021. “We are excited to support Uniphore, and believe 2021 will be a year of innovation with extraordinary progress in transforming CX ( customer experience ) for the company,” Rueckert concluded.